Shipping and Handling

How do I know if my order went through?

  • As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and per-authorized your credit/debit card for the purchase. As soon as we receive your order, we automatically check our stock or reach out to our suppliers to confirm that it is available for immediate shipment. If your item is on back-order or unavailable, we will void the per-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5-7 business days), we will process the charges and submit the order for shipment.

When does my order ship?

  • If your order is in stock and we process the charges to your credit card, it will ship with in 2-4 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of placing your order, feel free to follow up with us at

How long will it take for my order to arrive?

  • Generally, for shipments within the UK, you will receive your order within 5-7 business days. Shipment out of the UK will take between 12-14 business days. However, we recommend referring to our specific brand's shipping policy also helps.

How do I ship my order back to you?

To return items, please contact us using We will then arrange for UPS to collect the item from you. Returns can be collected from your home, work or alternative address. Please note the courier does not offer timed or weekend collections. The charge for this service is $25 for all items excluding rugs which is charged at $40.