(FAQ) Frequently Asked Questions

Please use the drop down arrows to see the answer to our frequently asked questions. Also, please feel free to use our "Contact Us" page or call us if you have any more questions.

SHIPPING & Handling

World wide shipping on most brands.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and per-authorized your credit/debit card for the purchase. As soon as we receive your order, we automatically check our stock or reach out to our suppliers to confirm that it is available for immediate shipment. If your item is on back-order or unavailable, we will void the per-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (with in 5-7 business days), we will process the charges and submit the order for shipment.

If your order is in stock and we process the charges to your credit card, it will ship with in 2-4 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of placing your order, feel free to follow up with us at sales@sheenupholstery.co.uk

Generally, for shipments within the UK, you will receive your order within 5-7 business days. Shipment out of UK will take between 12-14 business days. However, we recommend referring to our specific brand's shipping policy also helps.

Designers Guild products:  shipping options will take approximately 7–10 working days to arrive. Orders to one address may be delivered in one or more deliveries. In the case of an order containing out of stock items, customers will be given the option at check-out of either part shipment or to wait for all goods to be in stock before shipping.

Orders that are part shipped will be charged an additional, one off payment of $5.00, regardless of how many shipments are made.

Any delivery timescales are indicative only. Please note that working days exclude Saturdays, Sundays and Bank Holidays.

For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

If you would like any additional information about deliveries please contact our customer services team at: sales@sheenupholstery.co.uk

To return items, please contact us using sales@sheenupholstery.co.uk We will then arrange for UPS to collect the item from you. Returns can be collected from your home, work or alternative address. Please note the courier does not offer timed or weekend collections. The charge for this service is $25 for all items excluding rugs which is charged at $40.


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to sales@sheenupholstery.co.uk with the subject line "Damaged Product" and we will process an insurance claim on your behalf.

Returns and exchanges

Designers Guild Products

Please ensure that you include all relevant paperwork and original invoices are included. Please note that the cost of returning your goods will not be refunded.

All returned goods will be examined upon receipt. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed.

During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Your payment for the goods will be refunded by Sheen Upholstery LTD as soon as possible by the original payment method, no later than 14 working days after we have received the goods. In addition to our returns policy you have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.

Under the Consumer Contracts Regulations 2013, if you buy online or by phone your consumer rights entitle you to a full refund if you request one in writing (this includes email) within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below. It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable. Please view our contacts page for information on how to get in touch with us.

*Please note that products sold as part of a special set can only be returned as a complete set and not as component parts.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Cancelations and refunds

All orders canceled after 48 hours are subject to a £30 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment method used when placing the order.

Free Quotes

We provide our customers with free quotes for any of the services we provide. Please feel free to use our "Contact Us" page to submit your request and we will get back to as soon as possible.