Designers Guild Fabrics

Charges

Usual Shipping cost:

£0.00 – £100.00: £15 standard shipping

£101.00 – £499.99: £18 standard shipping

£500.00 and over free shipping

Delivery Service Information

Designers Guild fabric shipping options will take approximately 7–10 working days to arrive. Orders to one address may be delivered in one or more deliveries. In the case of an order containing out of stock items, customers will be given the option at check-out of either part shipment or to wait for all goods to be in stock before shipping.

Orders that are part shipped will be charged an additional, one off payment of £5.00, regardless of how many shipments are made.

Any delivery timescales are indicative only. Please note that working days exclude Saturdays, Sundays and Bank Holidays.

For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

If you would like any additional information about deliveries please contact our customer services team at: info@sheenupholstery.co.uk

We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 30 days from the dispatch of your order provided you return the items using our returns paperwork, they are in their original packaging and in an unused resalable condition.

Items returned outside of this period will only be refunded if the return has been authorized by our customer service team.

We will not process refunds on items that have been used, unless they are faulty. If part of your order is faulty, you will be given the option of a replacement or refund.

Please note the charge for rug returns is £40.00 per rug, and for all other items £25.00 per parcel, which will be deducted from the total value of your refund.

Although every effort has been made to ensure that the fabrics on this site are as close to the original cloth as possible, please be aware that the appearance of the fabric can vary from screen to screen. This is due to the inherent difficulties in creating accurate representations of fabric in a digital format. We would strongly recommend referring to our pattern books and swatches or requesting fabric samples before selecting a fabric.

 

After Treatments:

Sheen Upholstery Ltd strongly advises against the use of any further chemical treatment. Such treatments may adversely affect the wearing qualities and general performance of the fabric. We regret therefore, we are unable to accept responsibility for any fabrics treated by a third party in this way other than in its original manufacturing process.