Return Policy (D.G)

We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 30 days from the dispatch of your order provided you return the items using our returns paperwork, they are in their original packaging and in an unused resalable condition.

Items returned outside of this period will only be refunded if the return has been authorized by our customer service team.

We will not process refunds on items that have been used, unless they are faulty. If part of your order is faulty, you will be given the option of a replacement or refund.

Please note the charge for rug returns is £40.00 per rug, and for all other items £25.00 per parcel, which will be deducted from the total value of your refund.